Error code

0x800B0109 — Chain completed by an unapproved authority

The certificate submitted goes back to a root authority which is not approved by the system.

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0x800B0109 — Chain completed by an unapproved authority

Field: CertificatePriority: High

What does this error mean?

The certificate submitted goes back to a root authority which is not approved by the system.

Probable causes

  • root certificate absent
  • incomplete intermediate chain
  • Internal PKI not deployed to the post
  • certificate submitted by a proxy TLS

Verification and resolution

  1. Show full chain of certificate
  2. Identify root and missing intermediates
  3. Compare with a functional position
  4. Deploy the certificate of trust by a controlled method
Precaution: N, never install an unknown root authority only to make disappear the alert.

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