Symptom → Cause
Describe what you observe. BAOI asks targeted questions, ranks the most likely causes and gives you the next discriminating tests.
Symptom → clarification → checks → tool or procedure → validation.
What problem are you having?
Write what is not working in one sentence. BAOI will identify the most likely troubleshooting family.
Where is the problem?
Choose the product or environment if you know it. BAOI has already filtered the most relevant choices for your symptom.
Choose another environment
Who is affected?
Choose the situation closest to what you observe. This helps BAOI separate a local issue from a shared service or security incident.
Let’s check a few clues
BAOI only asks the questions that best separate the remaining causes. Answer what you know; “Not sure” is perfectly valid.
Most likely cause
Next useful tests
Matching BAOI troubleshooting pages
BAOI resources
Need stronger evidence?
Generate a BAOI package on the affected PC and import it into Diagnostic Analyzer.
Import a BAOI diagnostic →Validate the correction
Repeat the original symptom test, confirm the expected result, and keep the intervention summary before closing the issue. If the symptom remains, use “Still present” so BAOI reranks the next hypothesis.