Library

Procedures

Structured methods, verification steps and commands you can use directly.

Reset
Cybersecurity

Secure administrator access

Separate daily and privileged accounts, require phishing-resistant MFA, enforce least privilege, use hardened administration workstations, maintain emergency access accounts, and monitor sensitive administrative actions.

View →
Email

Diagnose a rejected email in SMTP

Diagnose an SMTP rejection from the exact response code by identifying the rejecting server and checking 4xx/5xx semantics, authentication, TLS, sender, recipient, DNS, SPF, DKIM, DMARC, reputation, and a minimal reproducible test.

View →
Networking

Solve a DNS problem on Windows

Diagnose Windows DNS resolution by separating IP configuration, DNS servers, suffixes, cache, the exact record being queried, and the network path, using Resolve-DnsName, nslookup, and targeted tracing when needed.

View →
Networking

Diagnose an inaccessible TCP port

Diagnose an inaccessible TCP port end to end by checking DNS, routing, the server listener, host firewall, network ACLs, NAT, and packet captures of the TCP handshake.

View →
Networking

Create a VLAN on a FortiGate

Create a FortiGate VLAN end to end with an 802.1Q subinterface, IP addressing, optional DHCP, address objects, firewall policies, switch trunking, and validation from a pilot client.

View →
Networking

Diagnose an IPsec tunnel on FortiGate

Diagnose a FortiGate IPsec tunnel methodically across IKE Phase 1, Phase 2, selectors, routing, firewall policies, counters, packet capture, and targeted IKE debugging.

View →
Windows

Clean old Windows user profiles

Remove unused local Windows profiles safely by inventorying Win32_UserProfile, excluding special or loaded profiles, protecting user data, and using supported profile removal instead of deleting folders manually.

View →
Windows

Diagnose a Group Policy issue with GPResult

Diagnose why Group Policy is not applying by checking user and computer context, site and OU placement, RSoP and GPResult output, security and WMI filtering, SYSVOL access, and GroupPolicy event logs.

View →
Email

Fix an SMTP 550 Sender mismatch error

Fix an SMTP 550 Sender mismatch by aligning the authenticated SMTP account, visible From address, envelope MAIL FROM, aliases or delegations, and WordPress forms without impersonating the visitor address.

View →
WordPress & Cybersecurity

Secure a compromised WordPress site

Treat a compromised WordPress site as an incident by preserving evidence, containing access, verifying checksums, rebuilding from trusted sources, reviewing the database, rotating secrets, fixing the entry vector, and monitoring recurrence.

View →