Quick troubleshooting view
Files remain on hold or display One-Washing errors….
- Disconnected account.
- File name or problematic path.
- quota reached.
- Read the error One, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one
- Control the quota.
- Identify blocked files.
- Reconnect client properly.
- Correct problematic names/paths.
- Release or increase quota.
Contextual technician plan
Click on the synchronization icon.
“Read the error One, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one” should produce an observation that clearly confirms or rules out “Disconnected account.”.
If the observation is normal, lower “Disconnected account.” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “Disconnected account.” first. Related action: Reconnect client properly.
Check the available space.
“Control the quota.” should produce an observation that clearly confirms or rules out “File name or problematic path.”.
If the observation is normal, lower “File name or problematic path.” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “File name or problematic path.” first. Related action: Correct problematic names/paths.
Look for the icons of error.
“Identify blocked files.” should produce an observation that clearly confirms or rules out “quota reached.”.
If the observation is normal, lower “quota reached.” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “quota reached.” first. Related action: Release or increase quota.
Check that files are accessible from One's online version of the online version of the document.
“Test the web.” should produce an observation that clearly confirms or rules out “Locked file.”.
If the observation is normal, lower “Locked file.” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “Locked file.” first. Related action: Reset client only if necessary.
Repeat the same validation test after the correction and confirm the original symptom is gone. Validate stability before closing the incident.
Before changing configuration, record the current value and a way back.
Squad if several users of, same holder encounter the same breakdown.
Files remain on hold or display One-Washing errors.
Causes probables
- Disconnected account.
- File name or problematic path.
- quota reached.
- Locked file.
- Client One (77) Error.
- Cloud incident.
Diagnostic étape par étape
- 1
Read the error One, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one, one
Click on the synchronization icon.
- 2
Control the quota.
Check the available space.
- 3
Identify blocked files.
Look for the icons of error.
- 4
Test the web.
Check that files are accessible from One's online version of the online version of the document.
Solutions possibles
- Reconnect client properly.
- Correct problematic names/paths.
- Release or increase quota.
- Reset client only if necessary.
Squad if several users of, same holder encounter the same breakdown.