Simple definition
Continuous monitoring of the state and performance of the systems.
Technical definition
Continuous monitoring of the state and performance of the systems. This concept is used to structure the operation, supervision and support of the information system.
What is it used for?
Better organize support, documentation and availability of services.
Practical example
Example: This concept can be used to structure the processing of a failure or change.
Common issues
- Incomplete documentation
- Poorly defined priority
- Insufficient monitoring