Simple definition
A planned change in infrastructure, application or service.
Technical definition
A planned change in infrastructure, application or service. This concept is used to structure the operation, supervision and support of the information system.
What is it used for?
Better organize support, documentation and availability of services.
Practical example
Example: This concept can be used to structure the processing of a failure or change.
Common issues
- Incomplete documentation
- Poorly defined priority
- Insufficient monitoring