Quick troubleshooting view
One of the three displays permanent synchronization or pending files.
- incompatible name/path
- quota
- client cache
- Identify blocked file
- Control quota
- Web tester
- Rename File
- Resolve conflict
- Reset client if necessary
Contextual technician plan
Read status and error.
The calculated usable capacity should match the actual RAID level, disk count, smallest-disk size, spare/reserve and TB/TiB conversion.
If the theoretical calculation matches the controller/OS values, the capacity is explained by the design rather than a fault.
If values still differ materially, preserve the controller layout and investigate hidden reserve, hot spare, mixed disk sizes or filesystem overhead before resizing.
Check cloud and local space.
“Control quota” should produce an observation that clearly confirms or rules out “quota”.
If the observation is normal, lower “quota” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “quota” first. Related action: Resolve conflict.
To maintain cloud-side presence.
“Web tester” should produce an observation that clearly confirms or rules out “client cache”.
If the observation is normal, lower “client cache” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “client cache” first. Related action: Reset client if necessary.
Repeat the same validation test after the correction and confirm the original symptom is gone. Validate stability before closing the incident.
Before changing configuration, record the current value and a way back.
Escalader before the game if files exist only locally.
One of the three displays permanent synchronization or pending files.
Causes probables
- incompatible name/path
- quota
- client cache
Diagnostic étape par étape
- 1
Identify blocked file
Read status and error.
- 2
Control quota
Check cloud and local space.
- 3
Web tester
To maintain cloud-side presence.
Solutions possibles
- Rename File
- Resolve conflict
- Reset client if necessary
Escalader before the game if files exist only locally.