Maintenance Window
A maintenance window is a scheduled period during which planned technical work may temporarily affect service availability.
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Major Incident
A major incident causes or threatens significant service disruption and requires coordinated response, escalation, and communications.
View definitionMean Time Between Failures (MTBF)
Mean Time Between Failures measures the average operating time between failures of a repairable component or system.
View definitionMean Time to Repair (MTTR)
Mean Time to Repair measures the average time required to repair or restore a failed system, based on a defined start and end point.
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