TopicMicrosoft 365 →
Simple definition
An Exchange Online tool that allows you to follow the path of, an email.
Technical definition
Message Trace provides the, status, transport events, the sender, the recipient and certain actions applied to the message.
What’s the point? ?
Diagnose an unreceived, delayed or rejected email.
Concrete example
An administrator can check if a message has been delivered, blocked or redirected.
Common problems
- Research on bad time
- Address not taken into account
- Confusion between transport and user box
Related terms
Exchange Online. · SMTP · Mail Flow Rule
To be noted: precise behaviors and commands may vary depending on the versions, products and architectures.