Quick troubleshooting view
L,upload media fails or returns a generic error.
- PHP limit
- LEGERS' permissions
- disk space
- Check file size
- Controlling LEGs
- Control Disc
- Adjust PHP limits
- Correct permissions
- Free space
Contextual technician plan
Compare the download of the download.
“Check file size” should produce an observation that clearly confirms or rules out “PHP limit”.
If the observation is normal, lower “PHP limit” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “PHP limit” first. Related action: Adjust PHP limits.
Permission and owner.
“Controlling LEGs” should produce an observation that clearly confirms or rules out “LEGERS' permissions”.
If the observation is normal, lower “LEGERS' permissions” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “LEGERS' permissions” first. Related action: Correct permissions.
Check quota/inodes.
“Control Disc” should produce an observation that clearly confirms or rules out “disk space”.
If the observation is normal, lower “disk space” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “disk space” first. Related action: Free space.
Repeat the same validation test after the correction and confirm the original symptom is gone. Validate stability before closing the incident.
Before changing configuration, record the current value and a way back.
Escalader if object or CDN storage occurs.
L,upload media fails or returns a generic error.
Causes probables
- PHP limit
- LEGERS' permissions
- disk space
Diagnostic étape par étape
- 1
Check file size
Compare the download of the download.
- 2
Controlling LEGs
Permission and owner.
- 3
Control Disc
Check quota/inodes.
Solutions possibles
- Adjust PHP limits
- Correct permissions
- Free space
Escalader if object or CDN storage occurs.