Quick troubleshooting view
The account is unlocked and then locks again quickly.
- former password saved
- planned service/task
- mobile or RDP session
- Read Event ID 4740
- Search 4625
- Secret inventor
- Update the Secret
- Close old sessions
- Correct service/task
Contextual technician plan
Identify Caller Computer.
The result is that the data are not available for the purposes of this Directive.The command should complete without an unexpected error and return data consistent with the intended service.
If the result is normal, keep this layer lower in the hypothesis ranking and continue with the next discriminating check.
If the result is abnormal, preserve the output and investigate this layer before making broader changes.
Analyze Logon Type and source.
“Search 4625” should produce an observation that clearly confirms or rules out “planned service/task”.
If the observation is normal, lower “planned service/task” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “planned service/task” first. Related action: Close old sessions.
Services, tasks, readers, devices.
“Secret inventor” should produce an observation that clearly confirms or rules out “mobile or RDP session”.
If the observation is normal, lower “mobile or RDP session” in the ranking and continue with the next distinct check.
If the observation is abnormal, keep the evidence and investigate “mobile or RDP session” first. Related action: Correct service/task.
Repeat the same validation test after the correction and confirm the original symptom is gone. Validate stability before closing the incident.
Before changing configuration, record the current value and a way back.
Escalader if the source is a critical server or shared service account.
The account is unlocked and then locks again quickly.
Causes probables
- former password saved
- planned service/task
- mobile or RDP session
Diagnostic étape par étape
- 1
Read Event ID 4740
Identify Caller Computer.
- 2
Search 4625
Analyze Logon Type and source.
- 3
Secret inventor
Services, tasks, readers, devices.
Commands utiles
The result is that the data are not available for the purposes of this Directive.Solutions possibles
- Update the Secret
- Close old sessions
- Correct service/task
Escalader if the source is a critical server or shared service account.